Poko Casino's Terms & Conditions – Fully in Bengali

1 General Information & Platform Overview

Poko Casino is an internationally licensed online gaming and betting platform built specifically with Bangladeshi users in mind. It offers Sports Betting, Live Casino, slots, card games, and a wide range of other entertaining gaming options.

These Terms & Conditions ("Terms") form a legal agreement between Poko Casino and its users. The Terms are available in both English and Bengali. In the event of any dispute, the English version shall be considered definitive.

2 Account Registration & Verification

Registration Requirements

A personal account is required to play games or place bets on Poko Casino. During registration, you must provide accurate and complete information. Providing false details may result in account termination and forfeiture of all funds.

• Each individual may register only one account.
• Operating multiple accounts using the same device, IP address, or payment method is strictly prohibited.
• The email address and mobile number provided at registration must remain active.
• Keeping your account password secure is entirely your responsibility.

Identity Verification (KYC)

Poko casino may request identity verification under certain circumstances. The KYC process is typically triggered when a withdrawal exceeds a set threshold or suspicious activity is detected. Required documents may include:

• Photo of national ID card or passport
• Proof of current address (utility bill no older than three months)
• Proof of payment method ownership

Withdrawals may be put on hold until KYC verification is completed.

3 Age & Eligibility Requirements

All users must be 18 (eighteen) years of age or older to participate on Poko Casino. This is a strict requirement with no exceptions.

Additionally, residents of regions where online gaming is prohibited by law are not permitted to use Poko Casino. It is the user's own responsibility to stay informed about the laws applicable in their jurisdiction.

4 Deposits & Payment Methods

Poko Casino accepts deposits via popular mobile banking methods in Bangladesh. Currently supported options include bKash, Nagad, and Rocket.

General Deposit Terms

• The minimum deposit amount is ৳500.
• Deposits are typically credited to your account within a few minutes.
• Deposited funds may only be used for gaming and betting purposes.
• It is recommended that the payment method used for deposits and withdrawals be the same.
• Deposits from third-party accounts are strictly prohibited.

5 Withdrawal Rules & Process

Withdrawing your winnings from poko casino requires following a set of rules designed to ensure the security and transparency of the platform.

General Withdrawal Terms

• The minimum withdrawal amount is ৳1,000.
• Standard withdrawals are processed within 24 hours. VIP members receive faster processing.
• KYC verification must be completed before your first withdrawal.
• Winnings generated from a bonus must meet the wagering requirements before they can be withdrawn.
• Withdrawals may be put on hold if unusual betting patterns are detected.

Reasons for Withdrawal Rejection

Poko casino reserves the right to decline a withdrawal in the following circumstances:

• If KYC verification is incomplete
• If bonus conditions are not met
• If evidence of suspicious or fraudulent activity is found
• If evidence of multiple account use is found

6 Bonus & Promotion Terms

Poko Casino offers a variety of bonuses and promotions. Each bonus has its own terms, which are detailed on the promotions page. General bonus policies are outlined below.

Welcome Bonus

New members are eligible for a welcome bonus on their first deposit. The wagering requirement is generally 10 to 20 times the bonus amount. Failing to meet the wagering requirement within the specified timeframe will result in the bonus being forfeited.

Cashback Bonus

Weekly cashback is available for VIP members, with a wagering requirement of just 1x. Cashback is calculated on net losses and credited automatically every Monday.

General Bonus Rules

• The welcome bonus may not be claimed more than once by the same person, address, or payment method.
• For bets placed with a bonus, wagers on games outside the eligible selection may not count toward the wagering requirement.
• Poko casino reserves the right to modify or discontinue any bonus offer at any time.

7 Betting Rules

All bets placed on Poko Casino are governed by a fixed set of rules. Once a bet is accepted, it cannot be cancelled — though exceptions may apply in certain specific circumstances.

Sports Betting

• Live bets can be placed before a match starts or up until a specified cutoff time.
• If a match is cancelled or abandoned, the stake for that bet will be refunded.
• If incorrect odds are displayed due to a technical error, the affected bets may be voided.
• Match-fixing or placing bets using insider information is strictly prohibited.

Casino Games

• All casino games use certified RNG.
• If a game is interrupted due to a technical issue, the wagered amount will be refunded.
• If you have trouble understanding the rules of a game, please reach out to our support team for assistance.

8 Prohibited Activities

The following activities are strictly prohibited on poko casino and may result in immediate account closure and legal action.

• Operating multiple accounts
• Exploiting system or software vulnerabilities to gain an unfair advantage
• Placing bets using bots or automated software
• Using the platform for money laundering or processing illegal funds
• Attempting to gain unauthorized access to other users' accounts
• Placing bets using insider information
• Unauthorized use of Poko Casino's brand name or logo

9 Account Closure & Suspension

Poko Casino reserves the right to suspend or permanently close any account without prior notice for the following reasons:

• If evidence of a terms violation is found
• Registering with false information
• If evidence of fraudulent or dishonest activity is found
• Failure to cooperate with KYC verification
• If identified as a minor

Users may also close their account at any time. Any remaining balance may be withdrawn subject to the applicable terms and conditions.

10 Responsible Gaming Policy

Poko Casino believes gaming is meant for entertainment, not addiction. That's why we actively promote responsible gaming and provide a range of tools to help protect our members.

Available Responsible Gaming Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Betting will automatically stop once losses exceed a set limit.
• Session Limit: Set a limit on how long you play in a single session.
• Cooling-Off Period: Temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: Exclude yourself from the platform on a long-term or permanent basis.

11 Privacy & Data Protection

Poko Casino treats the protection of your personal data as its highest priority. For full details on how we collect, store, and use your information, please see our Privacy Policyavailable here.

In short — Poko Casino never sells your personal data to third parties. Your information is used solely to operate the platform, meet legal obligations, and improve your experience.

12 Policy on Changes to Terms

Poko Casino reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes in advance via email or through the platform.

Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms & Conditions. We recommend visiting this page regularly to stay up to date.